Helen’s Vision and Top 5 Priorities

1. WATER SUPPLY & SCARCITY

Preparing for a More Water-Constrained California

Water scarcity will continue to influence how California manages, conserves, regulates, and delivers water.

Helen's career has given her extensive experience working with the complex operational, regulatory, infrastructure, and planning issues facing modern water utilities.

She believes LCID needs to anticipate coming policy and regulatory changes and prepare for them today.

Helen will advocate for:

·       Proactive long-term water supply planning

·       Responsible water conservation

·       Resilient and reliable water delivery

·       Preparation for changing state water policies and regulations

·       Data-informed decision-making

·       Planning that protects the community's water future

Plan for scarcity. Prepare for change. Protect our water future.

2. INFRASTRUCTURE & RESILIENCY

Protecting the Infrastructure We Depend On

Reliable water doesn't happen by accident. It depends on infrastructure that is properly maintained, monitored, upgraded, and prepared for the future.

As infrastructure ages, LCID must make thoughtful decisions about maintenance, replacement, modernization, and long-term capital planning.

Helen brings direct professional experience in design, construction, operations and maintenance, strategic planning, and emergency management.

She believes the District should:

·       Plan proactively for aging infrastructure

·       Prioritize critical infrastructure investments

·       Improve system resiliency

·       Reduce the risk and impact of failures

·       Balance immediate needs with long-term infrastructure planning

·       Use modern engineering practices and technology where appropriate

Invest wisely today to protect reliable water service tomorrow.

3. AFFORDABILITY & FISCAL RESPONSIBILITY

Responsible Stewardship of Ratepayer Dollars

Water is essential. So is affordability.

Helen believes LCID must balance the need to maintain and modernize its infrastructure with the financial realities facing local ratepayers.

That means asking difficult questions:

What needs to be done now?

What can be planned for later?

What will provide the greatest benefit to customers?

How can the District invest responsibly while keeping rates and costs in mind?

Helen will bring an engineering and public-service perspective to decisions about infrastructure, operations, water supply, and long-term investment.

Every investment should have a purpose. Every ratepayer dollar should be treated with respect.

4. CUSTOMER SERVICE & TRANSPARENCY

A Modern Water District Should Be Easy to Work With.

Customers deserve clear information, responsive service, and straightforward communication from the organization responsible for delivering one of life's most essential resources.

Helen believes LCID has an opportunity to improve the customer experience through better:

·       Communication

·       Customer service

·       Billing processes

·       Digital services

·       Public-facing information

·       Reporting and transparency

·       Responsiveness to customer concerns

Better service starts with listening.

Helen believes residents should be able to understand what their water district is doing, why decisions are being made, and how to get help when they need it.

5. EMERGENCY READINESS & WATER QUALITY

Be Prepared Before an Emergency Happens.

Water infrastructure emergencies can happen quickly.

A major infrastructure failure, natural disaster, contamination event, or other disruption can affect an entire community.

Helen's experience in water utility operations, emergency management, infrastructure, and public health has taught her the importance of preparation, coordination, communication, and decisive action.

She believes LCID should continually evaluate its readiness to:

·       Respond to major infrastructure failures

·       Maintain water service during disruptions

·       Protect public health

·       Coordinate effectively during emergencies

·       Communicate quickly and clearly with residents

·       Meet state and federal drinking-water requirements

·       Strengthen the District's overall resilience

Preparedness isn't something you build during an emergency. You build it before one happens.